Customer Service Assistant (6 Months Contract)

Shah Alam, Malaysia

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JOB PURPOSE

Assist the Principal & Customer Service Manager with the implementation of the customer service policies, projects & related works within Medical Device & Diagnostic department.
To ensure customer service related Key Performance Index (KPI) and customer satisfaction is achieved

KEY RESPONSIBILITIES

Process customer orders,customer complaints, RCN, price maintenance request and perform others customer service tasks in accurate & timely manners.
Handle enquiries and arrangement pertaining to delivery of orders to customers in a service oriented and professional manner.
Ensure adherence to Company\xe2\x80\x99s SOP, quality requirement such as ISO, GSDP, GDP, GDPMD, GMP, Code of Conduct, 5S and EHS policies.
Foster good working relationships with external & internal stakeholders such as customers, clients, Principal Service team, cross-functional teams via effective communication.
Co-operate with fellow CS Team members and covers for them in their absence.
Support and participate in cross-functional projects & meetings when assigned.
Escalate to Executive and Manager in a timely manner on operation issues.
Perform other duties as assigned as and when required by the management.

REQUIREMENTS

SPM / Diploma in any relevant studies
Minimum of 1 year experience
Communicating effectively at all levels, both verbal and written
Being able to deal, work and cope in a difficult and highly competitive environment

Job Type: Contract
Contract length: 6 months Salary: RM1,500.00 - RM2,200.00 per month Schedule:

Ability to commute/relocate:

Bukit Jelutong: Reliably commute or planning to relocate before starting work (Preferred)

Education:

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