Job Description

Petacloud Malaysia Sdn. Bhd. Hiring! Hybrid Customer Service Assistant in WP Kuala Lumpur, Earn up to MYR 4,000 - Ricebowl
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Customer Service Assistant
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MYR2,000 - MYR4,000 Per Month
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Fresh Graduates
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Posted 29 minutes ago o Closing 14 Nov 2025
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Requirements

• Experience in customer service or assistant roles is preferred.
• Fluent, articulate Mandarin speaker with strong interpersonal skills.
• Clear-minded, attentive, patient, and service-oriented.
• Good team spirit and basic computer proficiency.
• Online support experience is a plus.
• Personal laptop required.

Language Requirement:
Candidates must be proficient in both Mandarin and English (spoken and written), as the role involves frequent communication with Mandarin-speaking clients and internal team members.
Responsibilities

• Provide customer support on the company's online trading platform.
• Pre-sales support: introduce products and guide customers to complete purchases.
• Post-sales service: handle customer feedback and complaints.

Rotational 2-shift schedule, weekly rotation (5 working days, 2 rest days; non-fixed weekends):

• Day Shift: 08:45-16:45 (in-office)
• Evening Shift: 16:00-00:00 (remote)

Benefits

• Annual Leave - Paid time off
• Work From Home - during evening shift and night shift
• Sick Leave - Medical leave with hospitalization coverage
• Medical Claim - Outpatient medical expenses reimbursed
• EPF / SOCSO / EIS - Statutory contributions and protection
• Training Opportunities - Learning and development support

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Training Provided
• Work from Home

Skills
Customer Support Cloud Computing Problem Solving Communication Skills Data Centers Technical Support Active Listening
Important Information
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Skills Required