Job Description

Requirement:

Diploma or Bachelor's Degree in Real Estate, Property Management, Marketing, Business, or a related field. Minimum of 4 years of customer service experience with a property developer. Willingness to travel. Strong communication and leadership skills.

Responsibilities:

Manage Customer Relations: Implement and improve policies and SOPs to enhance customer experience and service quality. Project Handover (VP): Plan, coordinate, and execute the delivery of vacant possession to purchasers, ensuring all legal and financial documentation is complete and compliant. Defect Management: Oversee the end-to-end defect handling process, from customer reporting, validation, assignment to contractors, monitoring, and timely completion. Lead Customer Service Team: Supervise, train, and motivate the customer service team to ensure high performance, efficiency, and professionalism. Customer Engagement: Implement initiatives to improve customer satisfaction and retention, including handling escalated cases and resolving disputes effectively. Reporting & Analysis: Prepare and present regular reports on handovers, defect rectification status, customer feedback, and team performance for management review. Continuous Improvement: Identify service gaps, propose solutions, and implement process improvements to strengthen customer service operations. Other job functions: Such as Media Relations (press releases, interviews), other tasks assigned by the manager.

A remuneration package and position title will be offered based on the skill and experience in similar fields.

Job Type: Full-time

Pay: RM5,000.00 - RM9,000.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person