Job Description

ustomer Service Assistant \xe2\x80\x93 Setia City Mall

Lendlease Malaysia is looking for candidates who are interested growing their career as a Customer Service Assistant at Setia City Mall.

Setia City Mall is recognized as the largest mall in Shah Alam. 327 retailers are spread across 4 levels creating the ultimate destination of choice for shopping, dining, entertainment and park life in the area.

If you are looking for an exciting role that works closely with a dynamic team and offers growth opportunities, this is the role for you.

Customer Service Assistant is responsible for attending to inquiries/feedback/requests/complaints from shoppers and tenants tactfully and in a timely manner. Your role includes but not limited to:

Communication with shoppers and tenants in person or via phone call.

Ensuring all customer facilities such as strollers and wheelchairs are in good working condition and maintained at high standard of cleanliness

Conducting internal daily floor checks including tenant opening and closing hour.

Taxi queue monitoring to ensuring compliance to the mall rules and regulations.

Attending to emergencies and responding according to the center Standard Operating Procedure

Concierge desk administration duties

Work closely with other departments to ensure smooth daily operations of the mall

Assist in mall marketing events and campaigns such as handling gift redemption, lucky draws, contest forms etc.

Essential to this role is experience in customer service with an approachable and friendly demeanour. Excellent proficiency in English is a must have skill for this role. You must be able to work on weekend and public holidays.

Benefits

Permanent position

22 days annual leave per year

Medical, Dental and Inpatient coverage for self and dependant.

We create award-winning urban precincts, new communities, retail precincts, and workplaces to the highest sustainability standards. We are also privileged to create essential civic and social infrastructure including state-of-the-art hospitals, universities and stadiums around the world.

Lendlease is a diverse, flexible and inclusive employer of choice. We engage, enable and empower our people. Inclusion sets us all up for success.

If you feel this position is suited to your skills, experience, and career aspirations, please apply on the link.

To find out more about us and to explore all other opportunities visit

Lendlease is committed to being a diverse and inclusive employer of choice by engaging, enabling and empowering our people. All qualified applicants will receive consideration for employment and we are happy to consider flexible working arrangements. Inclusion sets us all up for success and we particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled.

Lendlease