Job Description

We're Hiring: Customer Service Associate (Mandarin/Cantonese)!
We are looking for a dedicated and customer-oriented Customer Service Associate fluent in Mandarin and Cantonese to join our team in Kuala Lumpur. The ideal candidate will provide exceptional service, resolve inquiries, and contribute to a positive customer experience.
Location: Kuala Lumpur, Malaysia
Work Mode: Work From Office
Role: Customer Service Associate (Mandarin/Cantonese)
Job Responsibilities:

• Assist customers with inquiries via phone, email, and chat
• Resolve complaints and provide effective solutions
• Build rapport with customers to enhance their experience
• Conduct follow-ups to ensure customer satisfaction
• Maintain accurate records of interactions and transactions
• Collaborate with team members to improve service processes

Job Requirements:

• Fluency in Mandarin and Cantonese is essential
• Minimum SPM holder/Diploma/Bachelor's Degree holder
• Fresh graduates with no experience are welcome to apply
• Previous experience in customer service or related field preferred
• Problem-solving mindset with a focus on customer satisfaction
• Ability to work effectively in a fast-paced environment

Remuneration:
Up to MYR 4,000
Ready to make an impact? Apply now and let's grow together!

Skills Required