Job Description

Position: Customer Service Associates - Japanese Speaker Work Location: Kuala Lumpur, Malaysia Tenure: Fixed-term contract Role Descriptions: We are currently looking for innovative and organized individuals with the ability to work through large volumes of core customer support activities, supporting the needs of publishers around the world through our application review and email systems, by interacting in a cross-functional work environment. Responsibilities: Conduct application reviews Support our publisher base through our email customer service Contribute to automation efforts and offer possible solutions Lead reviews activities in order to launch proactive initiatives to improve the support services Analyze and improve customer journey/flow by providing feedback to the client team Requirements: Bachelor\'s degree or equivalent practical experience Written and oral fluency in English (prefer B2 and above) and Japanese (non-native speaker - prefer JLPT N1 or N2) Able to work through large volumes of emails and application reviews from our customers within specified time frames Creative problem-solving and analytical skills Team player Internet-savvy individual familiar with social media and web-trends Self-directed, motivated and driven performer who has a passion for upholding the client brand Knowledge in AdSense, AdMob will be an advantage Preferred Qualifications: Experience in Customer support team Knowledge of online marketing strategy and tactics product knowledge across all digital advertising products areas demonstrated thought leadership within the digital marketing space. Effective communication skills Ability to problem solve and find solutions About Cognizant : Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we\'re improving everyday life. See how at or . #LI-CTSAPAC

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