Job Description

Customer Service at UOA Business Park (Mandarin Speaker - Basic up to 4K) (Shah Alam)

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Full Time

Shah Alam, Selangor

Fresh Graduates

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Posted 4 hours ago . Closing 26 Dec 2022

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Requirements

• SPM/STPM, Diploma / Degree Fresh are welcome to apply
• Possesses good communication skills (verbal and written English), additional Mandarin verbal ability will be an added advantage
• This is 24/7 shift work (5 days work 2 days off)
• Willing to work at UOA Business Park, Shah Alam.

• Handles and responds to customer enquiries and complaints through phone, and/or e-mails.
• Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures.
• Identifies and escalates difficult and complex issues to senior team members.
• Maintains a positive, empathetic and professional attitude towards customer.
• Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions.
• Keeps updated with company procedures and processes

• Work on Public Holiday - Double pay
• Annual Leave up to 18 days
• Medical and Health Insurance
• Night shift - RM 20/day
• KPI up to RM 700
• EPF, SOCSO
• Permanent
• Training will be provided

• Annual Leave
• EPF / SOCSO / PCB
• Allowance Provided
• Training Provided
• 5 Working Days
• Medical Insurance