Job Description

Customer Service Executive / Patient Relations Officer -

Key Responsibilities Patient Enquiries & Frontline Service

Promptly attend to all patient and public enquiries via walk-in, phone calls, emails, website, and social media platforms. Serve as a

Service Ambassador

by ensuring courteous, responsive, and professional interaction with all patients. Assist in maintaining a high standard of service etiquette and patient service protocol, as guided by the Customer Service (CS) Manager.

Patient Feedback & Service Improvement

Manage and coordinate the

patient feedback mechanism

, including: Receiving and documenting feedback. Coordinating inter-departmental investigations where necessary. Compiling and summarizing findings for reporting. Ensure timely submission (within 24 hours) of all

Incident Reporting Notification Forms

. Collaborate constructively with other departments to improve patient service and retention. Prepare and analyze reports related to Patient feedback trends, Patient waiting times & Overall service experience.

Database & Loyalty Program Support

Collect, update, and maintain an accurate patient database. Assist the Business Development (BD) team in the development and rollout of

Patient Loyalty Programs

or similar engagement initiatives.

Administrative & Project Support

Attend to any other administrative duties as assigned. Provide support for ongoing projects or new initiatives as directed by the Centre Manager, Medical Director, or management. Actively contribute to marketing and business expansion activities of Sunfert Group when needed. Collaborate with fellow colleagues and provide assistance to ensure smooth operational flow.
Job Type: Full-time

Pay: RM2,200.00 - RM4,500.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Professional development
Language:

Chinese (Required)
Work Location: In person