Job Description

Mohon
Penerangan Kerja
Kelayakan

• Fluent in English and Mandarin, with excellent written and verbal communication skills.
• Education level: SPM and above.
• Able to work in a 24/7 rotational shift environment.
• Proven ability to build strong customer rapport and deliver excellent service.
• Experience in banking or financial institution customer service will be an added advantage.
• Strong problem-solving skills with a willingness to learn and improve.
• Fresh graduates are encouraged to apply.

Tanggungjawab

• Educate customers on self-service options and the use of automated banking channels.
• Conduct call-backs for transaction confirmations and follow up for supporting documents when required.
• Clarify customer needs, analyze issues, and provide appropriate solutions.
• Perform specified Know Your Customer (KYC) tasks in compliance with internal policies and guidelines.
• Ensure all customer interactions are documented accurately in the system.
• Work closely with internal teams to support seamless banking operations and maintain compliance standards.
• Maintain a high standard of customer satisfaction and professionalism at all times.

Manfaat

• EPF/SOCSO/EIS
• Annual Leave
• Medical Leave
• 5 Working Days
• Nearby Public Transport

Kemahiran
Customer Relationship Management Banking Knowledge Communication Skills Problem Solving Know Your Customer (KYC)
Peringatan Penting
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Skills Required