Job Description

• Fluency in multiple language may be preferred (English, Mandarin and Malay)

• Respond to customer inquiries and concerns through various channels, including phone, email, chat and live chat.
• Educate and provide accurate information to customer/merchant/vendor on product range.
• Offer a variety of product related solution to customer/merchant/vendor
• Receive and process order in efficient and accurate manner.
• Utilize inbound call to generate sales and revenue.
• Register and maintain accurate and up-to-date customer records in the company\'s database.
• Communicate effectively with customers and team members to ensure customer satisfaction and operational efficiency in order to add value in business.
• Identify opportunities to improve customer service processes and procedures, and provide feedback to the management team.
• Creating business plan to ensure long sustain of company revenue
• Collaborate with other departments, such as sales and logistics, to ensure a seamless customer experience.
• Meet or exceed performance metrics, such as response time, resolution time, and customer satisfaction.
• Able to consistent in contribute ideas on how to improve and boost revenue
• Evaluate the end-to-end customer experience to identify and execute campaigns that drive customer acquisition, maximize revenue, and improve retention.

• Promotion to Corporate ladder
• Commission paid out
• Training and recognition provided for improvement
• EPF
• SOCSO
• EIS

Ricebowl