Job Description

JOB OPPORTUNITY - Schenker Logistics (Malaysia) Sdn Bhd

Location:

Lorong Perusahaan Utama 3, Kawasan Perindustrian Prai Fasa 4, 14000 Bukit Mertajam, Penang

Position:

Officer - Land Transport,

Customer Service

Officer - Land Transport,

Operations

Working Hours:

6 days/week | Shift 1: 12PM - 9PM | Shift 2: 7PM - 4AM (1 hr break)

Contract:

12 months (renewable)

Salary:

RM2,200 - RM2,500

Why Join Us?

Be part of a

global logistics leader

with a strong reputation in transport & supply chain solutions
Get hands-on exposure to

customer service & transport operations

in a fast-paced environment
Opportunity to

renew contract

and grow with the company

What You'll Do (Key Responsibilities):

Transport & Logistics Coordination

Work closely with warehouse & transport teams to ensure on-time delivery Coordinate with drivers/dispatchers & provide real-time shipment updates Assist in route planning & documentation (invoices, delivery notes, transport records)

Customer Service & Support

Act as first point of contact for customer inquiries & service issues Communicate proactively about shipment status, delays & schedule changes Investigate complaints & work with teams for quick resolution Maintain strong relationships with customers & stakeholders

Documentation & Reporting

Maintain accurate service records & generate reports Verify invoices & assist supervisor with data entry & reporting Ensure compliance with company policies & industry standards

Who We're Looking For:

Degree/Diploma in Logistics, Supply Chain Management, Business Admin, or related field
1-3 years' experience in

logistics, transport operations, or customer service

Proficient in

MS Office & logistics systems

Customer-focused, organized, and able to work in a

fast-paced, high-pressure environment

Perks & Benefits:

Competitive Salary + Contract Renewal Opportunity
Structured Work Schedule (Shift-based)
Work with a globally recognized logistics brand

Job Type: Full-time

Pay: RM2,200.00 - RM2,500.00 per month

Work Location: In person