Job Description

:
Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company\xe2\x80\x99s products
Exceeding customer expectation in terms of customer service & accurate information.
Working in a team to achieve the required KPI elements and SLA.
To be successful in this role, the candidates will need to have:
Good communication skills (Based on project language requirements).
SPM leavers who are interested to start their career in a call center are also encouraged to apply \xe2\x80\x93 Full Training Provided.
Candidate are required to work on night shift. Will be given 1 day off in a week.
Working experience in the service industry will be an added advantage for this position.

• Provides continuous helpdesk support via telephone, chat and email related to the product.
• Employ high level of interpersonal and communication skills while solving customer\'s issues.
• Conduct basic probing to determine the next action to customer\'s enquiries.
• Processes and manages orders or cases via support systems and portals.

Requirement:

• Excellent English communication skills.
• Fresh Graduates are encouraged to apply - Full Training Provided.
• Applicant must be willing to work on night shifts.
• Applicant must be willing to work in Iskandar Puteri, Johor.
• Sunday off

How this career will benefit the candidates:

• Career Path: Candidate will have the opportunity to climb the corporate ladder to a managerial role in the future.
• iSTAR \xe2\x80\x93 System for Appraisal & Rewards \xe2\x80\x93 The STAR training is to help Aegis employees to identify their weakness and to develop future leaders for the company.
• English Training \xe2\x80\x93 Aegis provides English trainings to Aegis employees who would like to improve their communication & business writing skills.

Job Types: Contract, Fresh graduate
Contract length: 24 months Salary: RM2,500.00 - RM3,200.00 per month Benefits:

• Company car
• Free parking
• Opportunities for promotion
• Professional development

Schedule:

• Fixed shift
• Night shift

Ability to commute/relocate:

• Nusajaya: Reliably commute or planning to relocate before starting work (Required)

Education:

• STM/STPM (Preferred)

Expected Start Date: 02/01/2023