Job Description

Agensi Pekerjaan JobScoper Hiring! Full Time Customer Service (Cantonese English) in Pulau Pinang, Earn up to MYR 4,500 - Ricebowl
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Customer Service (Cantonese English)
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Up to MYR4,500 Per Month
George Town,
Fast Response
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Posted a day ago o Closing 22 Nov 2025
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Requirements

• Diploma or Bachelor's degree and above
• Fluent in Cantonese, B2 level English proficiency is required
• Minimum 1 year of customer support experience in BPO sector preferred
• Customer-first mindset and strong service orientation
• Able to work in a fast-paced environment and collaborate with teammates
• Comfortable with Windows and MS Office
• Willing to work in Penang, GeorgeTown

Responsibilities

• Respond to inbound customer enquiries via phone and email about online orders, product details and pet-food related questions.
• Guide customers through ordering and payment processes on the website.
• Troubleshoot order issues (delays, returns, incorrect items) and escalate priority incidents.
• Record accurate case notes, follow up as required, and close tickets to meet SLAs.
• Contribute to process and knowledge improvements; share feedback to improve customer experience.
• Meet quality and performance KPIs set by the company and client.

Benefits

• 5 Working Days (Mon-Fri, 9am-6pm)
• Allowance Provided
• Training provided
• Annual Leave and Sick Leave
• EPF / SOCSO

Skills
Customer Service Communication (Cantonese & English) Problem Solving Active Listening Empathy Conflict Resolution
Important Information
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Skills Required