Job Description

Mohon
Penerangan Kerja
Kelayakan

• Strong in Cantonese & English (Voice + Email)
• Basic IT knowledge (Windows 10/11, password reset, troubleshooting)
• Experience with ServiceNow / ticketing tools
• Knowledge in O365, VPN, Avaya softphone & remote support
• Good communication & problem-solving skills
• Experience with Active Directory, Outlook, VPN, and MS Office issues
• Customer service mindset & teamwork attitude
• Must have INSURANCE working Backgroud

Tanggungjawab

• Providing technical first level support for multiple projects.
• Receiving end user calls
• Provide first level resolutions for EUC and Business Applications
• Ticket creation/Categorization / Prioritization
• Ticket escalation to respective Support Group
• Incident resolution and recovery for IT SD/Account Provisioning/L1 EUC/L1 Apps
• Ticket update and Closure.
• Shift coverage - 12*5 -
• Language requirement - Cantonese/ English

Manfaat

• Competitive Salary.
• Annual and Medical Leaves

Manfaat tambahan

• Medical Insurance
• Medical and Hospitalisation Leave

Kemahiran
Cantonese Language Proficiency Communication Skills Problem Solving Customer Service Empathy Call Center Experience Active Listening
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Skills Required