Job Description

Manpower Staffing Services (Malaysia) Sdn. Bhd. Hiring! Full Time Customer Service - Cantonese Speaker in WP Kuala Lumpur, Earn up to MYR 5,500 - Ricebowl
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Customer Service - Cantonese Speaker
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MYR5,000 - MYR5,500 Per Month
KL City,
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Posted 2 hours ago o Closing 13 Jan 2026
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Requirements

• Strong in Cantonese & English (Voice + Email)
• Basic IT knowledge (Windows 10/11, password reset, troubleshooting)
• Experience with ServiceNow / ticketing tools
• Knowledge in O365, VPN, Avaya softphone & remote support
• Good communication & problem-solving skills
• Experience with Active Directory, Outlook, VPN, and MS Office issues
• Customer service mindset & teamwork attitude
• Must have INSURANCE working Backgroud

Responsibilities

• Providing technical first level support for multiple projects.
• Receiving end user calls
• Provide first level resolutions for EUC and Business Applications
• Ticket creation/Categorization / Prioritization
• Ticket escalation to respective Support Group
• Incident resolution and recovery for IT SD/Account Provisioning/L1 EUC/L1 Apps
• Ticket update and Closure.
• Shift coverage - 12*5 -
• Language requirement - Cantonese/ English

Benefits

• Competitive Salary.
• Annual and Medical Leaves

Additional Benefits

• Medical Insurance
• Medical and Hospitalisation Leave

Skills
Cantonese Language Proficiency Communication Skills Problem Solving Customer Service Empathy Call Center Experience Active Listening
Important Information
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Skills Required