Job Description

Responsibilities \xe2\x80\xa2 Respond professionally to Inbound/ Outbound/ Social Media. \xe2\x80\xa2 Able to communicate ( both spoken and written ) in English. \xe2\x80\xa2 To analyze, create and resolve tickets (if applicable). \xe2\x80\xa2 To troubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests. \xe2\x80\xa2 Identified and escalated priority issues per client specifications \xe2\x80\xa2 Displayed courtesy and strong interpersonal skills with all customer interactions. \xe2\x80\xa2 Assume additional responsibilities as assigned Requirements \xe2\x80\xa2 Good Degree from a recognized university \xe2\x80\xa2 Both fresh graduates or experienced applicants are welcome (we can discuss the entry level based on your previous experience) \xe2\x80\xa2 Strong communication skills in email, face-to-face conversation and messenger discussion \xe2\x80\xa2 Strong logical thinking and problem-solving skills at all times \xe2\x80\xa2 Good team player, positive attitude and eager to learn \xe2\x80\xa2 Driven and motivated \xe2\x80\xa2 Has passion in the eCommerce industry \xe2\x80\xa2 Possess own transport \xe2\x80\xa2 Able to work on 24/7 shift
We are an award-winning Malaysian company in the areas of Customer Experience, Learning & Training, Human Resource Outsourcing, Talent Management, and Business Process Outsourcing (BPO). Providing cost-effective Contact center, Business Process, IT, and Managed services from Malaysia. Our on-shore and off-shore delivery capability span the region; and are able to craft end-to-end solutions for customer support, sales, telemarketing, collections, customer service as well as internal IT and Business services.|
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5