Your role is crucial in maintaining customer satisfaction and fostering long-term customer relationships. Candidates must be
able to work night shifts and rotational shifts
, including weekends and public holidays.
Key Responsibilities: Customer Interaction
Respond promptly and professionally to customer inquiries via phone, email, or live chat
Provide accurate information about products, services, and company policies
Assist customers with order placement, shipment tracking, and returns or exchanges
Issue Resolution
Investigate and resolve customer complaints or concerns with empathy and efficiency
Collaborate with internal departments to resolve complex issues in a timely manner
Escalate unresolved issues to the appropriate channels and follow up until resolution
Product Knowledge
Stay updated on company products, services, and promotions
Maintain accurate and up-to-date product knowledge to assist customers effectively
Recommend suitable products or services based on customer needs
Communication Skills
Communicate clearly and professionally, both verbally and in writing
Practice active listening to understand customer needs and concerns
Adapt communication style to suit different customer situations
Customer Feedback
Collect and document customer feedback to identify improvement opportunities
Report recurring issues or trends to management
Work collaboratively with the team to improve overall customer satisfaction