Mohon Penerangan Kerja Kelayakan Role: Customer Service (Chinese) Location: Sunway Visio tower Working hours: 9-6 pm or 10- 7 pm
SPM or any secondary school education qualification is acceptable.
Fully training will be provided. (Salary will be paid during training)
Able to speak fluently in Chinese (Mandarin or Cantonese) and English.
Supporting Hongkong/Taiwan Customers.
For more details feel free to whatsapp me at 5 or email id- Tanggungjawab
Understand customer enquiries and respond via applicable channels: email, chat, and calls.
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
Shows empathy and take responsibility to ensure customers are satisfied by providing solution based on SOP.
Manfaat
Higher Salary even for Freshers.
Medical Insurance, EPF/Sosco will be provided.
Annual and Medical Leaves
Paid training
Attractive performance-driven rewards by meeting KPIs.
Manfaat tambahan
Staff Activities
Training Provided
Allowance Provided
5 Working Days
Kemahiran Customer Service Communication Skills (Chinese) Problem Solving Active Listening Empathy Conflict Resolution Peringatan Penting Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.