Job Description

Responsibilities:

Handle customer inquiries through phone, WhatsApp, email, and social media regarding product details, pricing, installation, and maintenance. Coordinate filter replacements, maintenance schedules, and warranty claim efficiently. Manage and resolve product or service-related complaints with professionalism, ensuring timely follow-up and customer satisfaction. Work closely with the sales and technician teams to schedule installations, servicing, and on-site inspections. Update and maintain customer data, warranty information, and service history in the system accurately. Stay updated with the company's latest water filtration products, filter types, and technical features to provide accurate information to customers. Engage customers with reminders for filter replacement, service renewals, or promotional offers to build long-term relationships. Undertake other ad hoc job duties assigned by superior from time to time.

Requirements:

Candidate must possess at least a professional certificate, Diploma, Advance/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field. At least 2 year (s) of related working experience. Excellent communication skills (verbal and written) in English, Malay, and/or Mandarin Candidates fluent in Mandarin preferred as role requires candidates to deal with Mandarin speaking clients. Strong problem-solving and customer-handling abilities. Good teamwork with sales, technician and admin teams. Computer literate. Knowledge in SAP software will be an added advantage. Organised, responsible, and able to multitask Pleasant personality, proactive, self-motivated and loves working with people. Full-Time positions available.
Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person