Customer Service Coordinator (mandarin)

Bukit Bintang, Kuala Lumpur, Malaysia

Job Description

?? Customer Service Coordinator (Mandarin) ??, ?? up to MYR 4,800, Miki Travel WP Kuala Lumpur ????? - Ricebowl
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Customer Service Coordinator (Mandarin)
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MYR3,800 - MYR4,800 Per Month
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Fast Response
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Posted 19 hours ago o Closing 16 Sep 2025
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Requirement

  • Must be able to read & write in Mandarin & English - Role required to respond to client's call & chat in Mandarin
  • Able to work 24/7 shifts, weekends & Public Holidays
  • Min 1 year experience in Customer Service field with Diploma in any field
  • SPM applicants with 3 years experience in Customer Service field
  • Work experience in Travel & Hotel industry is highly preferred
  • Basic computer skills including Microsoft Office applications
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Job description:
  • Operating in a 24/7 call center environment, with shifts rotating across weekends and public holidays.
  • Available to work rotational shifts, including midnight shifts, weekends, and holidays.
  • Handle & respond incoming calls, Live Chat, Instant Messages & emails within the stipulated time
  • Assist Tour Leaders with tour information, concrete solutions & necessary support while they travel globally
  • Multitasking between handling clients, working with Sales team & making arrangements with Suppliers
  • Coordinating with MIKI network offices or suppliers for case follow-ups, and collaborating with clients, travel agents, and MIKI sales staff to find solutions.
  • Managing complaints and inquiries in a professional, courteous, and efficient manner.
  • Providing troubleshooting assistance, customer support, and emergency hotline services.
  • Sending tour details via in-house system messages and emailing relevant sales teams or stakeholders.
  • If necessary, sending booking confirmations to hotels via fax or email..
  • Providing flexible support to other departments when required.
  • Accepting tasks and projects assigned by the manager or company.
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  • KWSP and SOCSO
  • Annual leave
  • Medical leave
  • Bonus
  • Medical & Insurance coverage
  • Overtime pay
  • Shift allowance
  • Yearly Increments to upgrade your basic salary yearly & improve your lifestyle
  • Training provided
  • Career Progression opportunities - you maybe able to get promotion easily
  • Near to public transport
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  • Medical and Hospitalisation Leave
  • Annual Leave
  • EPF / SOCSO / PCB
  • Medical Insurance
  • Training Provided
  • Overtime Pay
  • Allowance Provided
  • Shift Allowance
  • Near to Public Transport
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Communication Skills Problem-solving Skills Time Management Attention to Detail Conflict Resolution

Skills Required

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Job Detail

  • Job Id
    JD1175089
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bukit Bintang, Kuala Lumpur, Malaysia
  • Education
    Not mentioned