Job Description

?? Customer Service Coordinator (Mandarin) ??, ?? up to MYR 4,800, Miki Travel WP Kuala Lumpur ????? - Ricebowl
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Customer Service Coordinator (Mandarin)
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MYR3,800 - MYR4,800 Per Month
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Fast Response
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Posted 19 hours ago o Closing 16 Sep 2025
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Requirement

• Must be able to read & write in Mandarin & English - Role required to respond to client's call & chat in Mandarin
• Able to work 24/7 shifts, weekends & Public Holidays
• Min 1 year experience in Customer Service field with Diploma in any field
• SPM applicants with 3 years experience in Customer Service field
• Work experience in Travel & Hotel industry is highly preferred
• Basic computer skills including Microsoft Office applications

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Job description:

• Operating in a 24/7 call center environment, with shifts rotating across weekends and public holidays.
• Available to work rotational shifts, including midnight shifts, weekends, and holidays.
• Handle & respond incoming calls, Live Chat, Instant Messages & emails within the stipulated time
• Assist Tour Leaders with tour information, concrete solutions & necessary support while they travel globally
• Multitasking between handling clients, working with Sales team & making arrangements with Suppliers
• Coordinating with MIKI network offices or suppliers for case follow-ups, and collaborating with clients, travel agents, and MIKI sales staff to find solutions.
• Managing complaints and inquiries in a professional, courteous, and efficient manner.
• Providing troubleshooting assistance, customer support, and emergency hotline services.
• Sending tour details via in-house system messages and emailing relevant sales teams or stakeholders.
• If necessary, sending booking confirmations to hotels via fax or email..
• Providing flexible support to other departments when required.
• Accepting tasks and projects assigned by the manager or company.

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• KWSP and SOCSO
• Annual leave
• Medical leave
• Bonus
• Medical & Insurance coverage
• Overtime pay
• Shift allowance
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle
• Training provided
• Career Progression opportunities - you maybe able to get promotion easily
• Near to public transport

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• Medical and Hospitalisation Leave
• Annual Leave
• EPF / SOCSO / PCB
• Medical Insurance
• Training Provided
• Overtime Pay
• Allowance Provided
• Shift Allowance
• Near to Public Transport

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Communication Skills Problem-solving Skills Time Management Attention to Detail Conflict Resolution

Skills Required