Customer Service Coordinator (mnc)
Bandar Sunway, Selangor, Malaysia
Job Description
Location: Bandar Sunway, Selangors:
- Ensuring customer satisfaction
- Handle inbound and outbound call.
- Attend to customer or sales personnel via call and email for the following:
- Printing orders , sorting , segregation (order received via email & fax), Order processing, Delivery enquiry, Product enquiry, Promotion enquiry, Stock availability, Customer complaint, Filing the sales order.
- Liaise with transporter/ dispatch for any issue related to delivery
- To process exchange / billing order in the system.
- To process Bulk Orders by instruction from Sales personnel.
- To process credit notes/debit notes based on the error billing in any particular invoice upon confirmation.
- To follow up with warehouse for goods collection that has not been done.
- To assist in bi-annual stock count activities.
- To perform ad-hoc tasks as and when assigned.
- Degree/Diploma in Business Studies / Administration Management or relevant.
- 1-2 years experience.
- Fresh graduate is welcome.
- Fluent in English, Mandarin, and Malay.
- Excellent communication and interpersonal skills.
- Patience and the ability to handle challenging situations with professionalism.
- Problem-solving skills and a proactive approach to addressing customer needs.
- Familiarity with customer service software and systems.
- Adaptability to evolving processes and procedures.
Consultant: Wei Li
Email:Agensi Pekerjaan & Perundingcara Bright Prospect Sdn BhdNo, 18, 2nd Floor, Jalan 14/14,
46100 Petaling Jaya,
Selangor
Tel : +603-7954 8440Lot No.28-03, 28th Floor, Public Bank Tower,
No.19, Jalan Wong Ah Fook, 80000 Johor Bahru, Johor.
Tel : 607 -2233 228
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Job Detail
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Job IdJD1052402
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:3000 - 3500 per month
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Employment StatusPermanent
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Job LocationBandar Sunway, Selangor, Malaysia
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EducationNot mentioned