Job Description

Customer Service:

Handle customer inquiries, feedback, and complaints through phone calls, emails, or social media. Provide marketing information about products, services, and promotions to customers / member groups. Assist customers with bulk purchases and related arrangements. Ensure timely follow-up and resolution of customer issues. Record and report customer feedback to relevant outlets for improvement. Manage customer reviews on various platforms and assist in increasing outlet ratings.

Administrative Support:

Preparing and organizing documents, reports, and correspondence. (Exp: Business license, Halal Docs, CCTV checking reports, Customers' complains report, etc.) Maintain and update all records, files, and customer databases. Support daily office operations including filing, photocopying, scanning, and data entry. Coordinate meetings, appointments, and communication between departments if needed. Monitor and update outlet business licenses or other licenses that require renewal from time to time. Provide administrative assistance to other departments when required.

Requirements:

Minimum SPM / Diploma in Business Administration, Customer Service, or related field. At least 1 year of working experience in a customer service or administrative role (F&B industry experience is an advantage). Good communication skills in English, Bahasa Malaysia, and Mandarin (added advantage). Proficient in Google or Microsoft Office (Word, Excel, PowerPoint). Responsible, organized, and able to multitask effectively. Positive attitude and customer-oriented mindset.
Job Type: Full-time

Pay: RM2,200.00 - RM3,000.00 per month

Benefits:

Dental insurance Health insurance Maternity leave Opportunities for promotion Professional development
Education:

Diploma/Advanced Diploma (Preferred)
Experience:

Customer service: 1 year (Preferred)
Language:

Mandarin (Preferred)
Work Location: In person