Job Description

Key Responsibilities for Customer Service

Front Desk Management

Greet and assist all walk-in customers, guests, and visitors with a warm and professional attitude. Handle general office inquiries and direct them to the appropriate department or personnel.

Customer Service Support

Respond promptly to customer inquiries via phone, email, WhatsApp, and internal ticketing system. Provide accurate product and service information and resolve issues effectively. Coordinate with internal teams to follow up on customer-related matters and ensure timely resolution.

Administrative Support

Perform data entry, record-keeping, stock tracking, and filing of customer documents. Maintain accurate records of walk-in traffic, product demo usage, and appointment logs.

Appointment Coordination

Manage and schedule marketing appointments and therapy sessions. Liaise with the wellness/therapy department to ensure readiness of rooms and devices. Ensure all scheduled customers are attended to punctually and professionally.

Facility & Resource Coordination

Handle meeting room bookings and manage room availability calendar. Ensure the front desk, demo areas, and customer lounges are clean, organized, and presentable at all times.

Payment Handling

Assist in receiving and verifying customer payments (cash or digital). Ensure receipts are issued correctly and payment records are accurately updated.

Product Demo Oversight

Oversee the condition, availability, and proper usage of product demonstration units. Ensure demo units are maintained, sanitized, and secured when not in use.

Event & Training Support

Assist with logistics and on-site coordination for events, product launches, and training sessions held at the branch.

Office Cleanliness

Take initiative to ensure common areas, especially the reception and demo spaces, are kept clean, neat, and inviting at all times.
___________________________________________________________________________

Requirements

Prior experience in customer service or front desk roles preferred. Good communication skills in English and Bahasa Malaysia (Mandarin is a plus). Proficient in Microsoft Office and basic tech tools (e.g., WhatsApp Web, email, Google Calendar). Friendly, responsible, and well-organized with strong attention to detail. Able to multitask in a fast-paced environment while maintaining professionalism.
Job Type: Full-time

Pay: From RM2,500.00 per month

Benefits:

Maternity leave Opportunities for promotion Parental leave Professional development
Ability to commute/relocate:

Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)
Education:

STM/STPM (Preferred)
Experience:

Customer service: 2 years (Preferred)
Language:

English (Preferred) Chinese (Preferred)
Work Location: In person