Customer Service Cum Logistic

Johor Bahru, Johor, Malaysia

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Understand customer needs and provide appropriate logistic solutions to meet their requirements.
Act as main entry point to arrange job orders, follow up, and monitoring the shipment process to ensure customers\xe2\x80\x99 expectations are met and all customers\xe2\x80\x99 requests are completed as agreed.
Placing necessary orders with Transport / Operations Team or Sub contractor based on client\xe2\x80\x99s job requirements.
To liaise with carrier, transporter, suppliers and customers and relevant departments for shipments arrangement.
To ensure all customers\xe2\x80\x99 queries and complaints are investigated and resolved with Operations Teams and/or Customers, and to escalate to immediate Superior for assistance and advice if unable to resolve the issues.
To assist superior in any way to achieve branch\xe2\x80\x99s target and to take up and/or follow the new job assignment, instruction, order, advice etc. which are given by superior time to time.

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