Customer Service Cum Operation Assistant

Subang Jaya, Selangor, Malaysia

Job Description


  • Familiar with key processes on in the fibre ecosystem, specifically with fibre installation and troubleshooting processes
  • Experience in managing customer situations with ability to engage directly with customer to assess issues and manage expectations.
  • Customer oriented with good interpersonal and communication skill.
  • Proactive & have great sense of urgency.
  • Ability to perform in a fast paced environment & work well under pressure.
  • Applicants must be willing to work in Subang Hi-Tech Industrial Park
Responsibilities
  • Order Management
  • Manage incoming fire applications and engage customer via messaging and calls to address their enquiries on fibre product.
  • Secure customer appointment & liase with partners closely to secure appointments
  • Service Commissioning- Installation
  • Manage Fibre New Installation and Troubleshooting appointments including engaging installers, infra partner and customer to ensure appointment timeline, promised timeline adhered and customer\'s expectation is managed.
  • Ensure all scheduled fibre installations & troubleshooting are completed with minimal return order.
  • Work with fibre infra partners and installers to resolve any on ground issues including customer/ installer & Infra partner dispute.
  • Ensure Installer closes orders and its activated/issue fixed in the system supporting on-site troubleshooting and solutions to address customer issues.
  • Service Assurance
  • Manage cases and ticketing queue to ensure customer complaints are addressed within SLAs.
  • Provide solutions to fibre customer post-installation technical issues including the below:
  • Troubleshooting (identify and fix) and configuration of hardware (router and WiFi devices)
Benefits
  • Shift allowances
  • Medical insurance
  • Allowances
  • Overtime pay
  • Annual leave
  • Medical leaves
  • EPF SOCSO
Additional Benefits
  • Medical and Hospitalisation Leave
  • Annual Leave
  • Training Provided
  • EPF / SOCSO / PCB
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Job Detail

  • Job Id
    JD1059086
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Subang Jaya, Selangor, Malaysia
  • Education
    Not mentioned