Job Description

Responsibilities:

• Interface with customers via phone call and emails to attend to their general enquiries for rates, shipments booking and follow up shipment status.
• Responsible for liaison with product operation colleagues to ensure that customer\xe2\x80\x99s requirements are met with providing shipment update and document readiness on time
• Provide support to internal and external customers to achieve optimum workflow efficiency for the department and Company.
• Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by management.
• To provide support to branch level as and when needed / assign by Branch Manager.
• Perform any other duties as assigned.

Requirements:

• Candidate must possess Diploma in Business Studies/Administration/Management, Logistics/Transportation or equivalent.
• At least 2 years of working experience in related field.
• Experience in direct interaction with suppliers/ customers in a freight forwarding or carrier environment.
• Analytical / problem solver \xe2\x80\x93 able to understand overall strategic issues as well as tactical objectives and able to relate data/ information logically and consistently to those strategies and objectives.
• Required skills: Computer literate, Good communication & interpersonal.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills and ability to influence at all levels of the organization.

Job Types: Permanent, Full-time Salary: RM2,800.00 - RM3,200.00 per month Benefits:

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Application Question(s):

• Notice Period
• Expected salary

Education:

• Bachelor\'s (Preferred)

Experience:

• freight forwarding: 2 years (Preferred)
• Customer service: 2 years (Required)

Language:

• English (Preferred)