Customer Service & Declarations

Klang, Selangor, Malaysia

Job Description

SH Cogent Logistics Hiring! Full Time Customer Service & Declarations in Selangor, Earn up to MYR 4,200 - Ricebowl
e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-7e51898e>
Customer Service & Declarations
Report
Follow
MYR2,700 - MYR4,200 Per Month
,
More than 40 have applied to this job
Posted a day ago o Closing 14 Dec 2025
More than 40 have applied to this job
Save
Apply
Requirements
Education and/or Work Experience Requirements:

  • Minimum SPM or Diploma in Logistics, Supply Chain Management, or a related field.
  • At least 3-4 years of experience in forwarding operations, with strong knowledge of Royal Customs procedures.
  • Proficiency in spoken and written Mandarin is an advantage.
  • Proven customer support experience in a similar role.
  • Strong phone handling skills and active listening abilities.
  • Customer-oriented with the ability to adapt to different personalities and situations.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Capable of working independently and completing assignments within given instructions and standard practices.
Responsibilities
Essential Duties:
  • Handle declarations for K1, K2, K3, K8, K9, ZB1, ZB2, barge shipments, DG cargo, and PKFZ cargo.
  • Liaise with clients and agents regarding HS codes and provide duty/tax estimates upon inquiry.
  • Experienced in EDI, Dagang.NET, and Port VGM submissions.
  • Monitor, coordinate, and follow up on cargo movements, including lorries and drivers.
  • Oversee import and export shipments to ensure smooth operations.
  • Collaborate closely with the sales team to fulfill customers' operational requirements.
  • Assist customers with shipment bookings, including slot owners, ocean carriers, co-loaders, and truckers.
  • Ensure all mandatory documentation is properly filed for each job with reference to the quotation.
  • Track and manage container movements for import shipments, including empty container collection.
  • Supervise and monitor daily tasks of operations staff.
  • Provide timely reports as required.
Benefits
  • Annual leave
  • Medical and hospitalization leave
Skills
Communication Skills Problem-solving Skills Customer Focus Customer Service Attention to Detail
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD1136183
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    4200 per month
  • Employment Status
    Permanent
  • Job Location
    Klang, Selangor, Malaysia
  • Education
    Not mentioned