Job Description

?? Customer Service Dental Front Desk Receptionist ??, ?? up to MYR 3,500, Hello Dental Clinics Malaysia Sdn. Bhd. WP Kuala Lumpur, WP Kuala Lumpur, WP Kuala Lumpur ????? - Ricebowl
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Customer Service Dental Front Desk Receptionist
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MYR2,500 - MYR3,500 Per Month
KL City, and +2 other locations
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Posted 2 hours ago o Closing 1 Jan 2026
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• Solaris Mont Kiara Kuala Lumpur WP Kuala Lumpur Malaysia 50480
• Jalan Shelley Cheras WP Kuala Lumpur Malaysia 55100
• Jalan Sultan Azlan Shah 475 Kuala Lumpur WP Kuala Lumpur Malaysia 51200

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• Minimum of 2 years of experience in a customer service or front desk role, preferably within a dental or healthcare setting.
• Proficiency in appointment scheduling software and electronic health record (EHR) systems.
• Excellent communication skills in English, Bahasa Malaysia, and Mandarin, both written and verbal, to effectively interact with diverse patient demographics.
• Strong understanding of dental terminology, procedures, and insurance verification processes.
• Proven ability to handle patient inquiries, resolve complaints, and provide exceptional customer service in a fast-paced environment.
• Meticulous attention to detail in record keeping, billing, and insurance claims processing.
• Demonstrated ability to work independently and as part of a team, with a positive and professional attitude.

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• Greet and welcome patients and visitors in a professional and friendly manner, creating a positive first impression of Hello Dental Clinics Malaysia.
• Manage appointment scheduling efficiently, including booking, confirming, and rescheduling appointments via phone, email, and in-person, optimizing the clinic's daily schedule.
• Answer and manage incoming calls, addressing patient inquiries, providing information about dental services, and directing calls to the appropriate personnel.
• Verify patients' insurance coverage, process insurance claims, and assist patients with understanding their payment options and financial responsibilities.
• Maintain accurate and up-to-date patient records, including medical history, treatment plans, and billing information, ensuring compliance with privacy regulations.
• Collect payments from patients for services rendered, process credit card transactions, and manage petty cash.
• Assist in maintaining a clean and organized reception area, ensuring a comfortable and welcoming environment for patients.

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• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO

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Customer Service Patient Communication Appointment Scheduling Record Keeping Billing Insurance Verification Dental Terminology

Skills Required