Possess good telephone etiquette with a smiley voice.
Knowledge in handling basic computer (Microsoft Excel/Word etc).
Good communication and interpersonal skills.
Ability to multi-task, prioritise and manage time effectively
Social media savvy
Working Hours: Mon to Fri ( 9 am to 6 pm) Tanggungjawab
To efficiently handle inbound and outbound customer call inquiries.
To provide fast and timely solutions to all customer related problems.
To ensure customer satisfaction by providing excellent Customer Services.
To be constantly guided by company's service standards.
Effectively manage large numbers of incoming calls
Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Manfaat
Annual leave and sick leave
Bonus
KWSP and SOCSO
Medical & Insurance Coverage
Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
Career Progression opportunities - you maybe able to get promotion easily.
Manfaat tambahan
Staff Activities
Training Provided
Allowance Provided
5 Working Days
EPF / SOCSO / PCB
Medical Insurance
Annual Leave
Medical and Hospitalisation Leave
Annual Bonus
Insurance
Kemahiran Customer Service Communication Skills Problem Solving English Proficiency Active Listening Empathy Peringatan Penting Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.