Job Description

Position: Customer Service Executive

Job Type: 1 Year's (Renewable)

Working Day's: 5 days' work, 2 days off (9 hours working per day)

Working Hours: Rotational (24 hours operation-based)

Location: Crystal Plaza, Petaling Jaya (LRT Asia Jaya) or Menara AA, Kuala Lumpur (MRT Tun Razak Exchange).

Salary: Diploma (RM 2400) Degree (RM 2600)

Shift Allowances: RM 300

Travel Allowances: RM 120

Role Function:

Attend to inbound calls in a contact centre environment.
Able to provide a high service level by interacting with international customers with an aim to achieve maximum customer satisfaction.
Able to resolve customer queries and issues with an aim to provide a first call resolution.
A good listener with an ability to establish a good report with the customers as well as attending to their needs to offer relevant
product, services, and solutions from the brand.

Have a strong sense of ownership, responsibility, and integrity.

Requirement:

Fresh Graduate are welcome (Diploma/Degree).
Good in English. Good in communication and able to fulfil a customer needs. Fast learner and able to handle multi-
tasking.

Must be able to work on rotational shift.

Benefits:

Annual Leave Medical Leave Hospitalization Leave (as Employment Act). EPF, Socso and SIP. Medical Insurance. Training provided. Shift Allowance Travel Allowance Performance Bonus
Shifts:

6:30am to 3:30pm 8:00am to 5:00pm 9:00am to 6:00pm 10:00am to 7:00pm 11:00am to 8:00pm 12:00pm to 9:00pm 2:00pm to 11:00pm 3:00pm to 12:00am 4:00pm to 1:00am 9:45pm to 6:00am

MALAYSIAN ONLY

Job Types: Permanent, Contract, Fresh graduate
Contract length: 6 months

Pay: RM2,400.00 - RM3,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Opportunities for promotion Professional development
Language:

Mandarin (Preferred) English (Required)
Work Location: In person