Job Description

Key Responsibilities 1) Daily Operations

• Process sales order submitted by customer in SAP/ODOO
• To ensure case management/activity tracker completes for every transaction with customer (internal/external)
• Take ownership of customers\xe2\x80\x99 issues and follow-up problems through to resolution.
• Assist customers with their orders and shipping issues i.e., shipping documentation/shipping booking
• Accountable to reply to email/answer calls within the SLA agree
• Ensure all orders, invoices and open/back order processed are fulfilled within the agreed SLAs.
• Handle all complaints and disputes professionally via constant touch points with resolution owner or other internal functions.
• Accountable to update the supply chain response to order fulfilment and communicate to customer
• Engage in constructive problem resolution and provide solutions.
• Work independently and assist the team in realizing goals and standards \xe2\x80\x93 share knowledge and best practices.
• Supports team members perform their duties when manager/team member is on-leave or out of office.
• Proactively to ensure effective collaboration among teams and stakeholders

2) Customer Service Quality

• Identify tasks critical to keeping customer satisfaction levels in check.
• Network with various departments and groups that are involved in customer support, orders, and processing.
• Build strong and lasting relationships with customers through the define channel of communication(s).
• Participate in team\xe2\x80\x99s continuous improvement practices to improving daily operations.
• Ensure all correspondence and inquiries are dealt with in accordance with agreed performance standards and closed out within the agreed SLAs.
• Ensuring all relevant communications, records and data are updated and documented.

3) Report & Analysis

• Support team lead/manager with data collection/input for meaningful reports to measure interactions with customers and overall Customer Service Centre performance.
• Keep records of interactions and transactions of customer, keeping record of details of customer complaints, inquiries, and comments
• Render administrative support when the need arises, or as instructed
• Accountable to participate in continuous improvements; seeking process improvement i.e., constantly look for ways to improve work processes.

Skills and Competencies Requirement

• Passionate about the customer\xe2\x80\x99s experience.
• Experience in Customer Service environment (if possible)
• Experience with a supply chain related position possibility within logistics function (if possible)
• Customer-oriented and possess positive working attitude.
• Ability to listen and active problem-solving skills.
• Team player that will work closely with peers to achieve company goals.
• Independent, self-motivated, good communication skills, analytical, mature, proactive, and able to work independently under minimum supervision.
• Good working knowledge of PC and strong skill in Microsoft Excel.
• Proficiency in written and spoken English
• Knowledge of SAP is a bonus
• Ability to work under pressure in a highly fast-paced environment

Job Requirement:

• Minimum SPM / STPM / Diploma holder in Business Studies / Administration/ Management or equivalent.
• Preferably Executive specializing in Transportation / Logistics or equivalent.
• Good communication skills in English, Mandarin (an advantage) language for both spoken and written
• Open for Malaysian citizen only.

Job Type: Contract
Contract length: 12 months Salary: RM2,500.00 - RM2,800.00 per month Schedule:

• Fixed shift
• Monday to Friday

Supplemental pay types:

• Attendance bonus

Application Question(s):

• What is your expected salary?