Job Description

Aegis BPO Malaysia Hiring! Full Time Customer Service Executive - April & May Intake in Johor, Earn up to MYR 2,800 - Ricebowl
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Customer Service Executive - April & May Intake
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MYR1,900 - MYR2,800 Per Month
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Posted 3 hours ago Closing 13 May 2025
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Requirements
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You will be the face of our customer experience - fast, accurate and friendly support environment. Be the problem-solver for every complaints and issues arise to long-lasting positive impression. Our workplace will be in Medini 7, Iskandar Puteri that provides professional yet cozy environment.

• Proficiency in English and Bahasa Malaysia (Speaking and Writing)
• Fresh candidates with no working experience and SPM graduates are welcome - We provide Comprehensive Training for you!)
• Candidates are required to work on rotational shifts (Morning, Afternoon, Night)

SHIFT HOURS (6 DAYS PER WEEK & ROTATIONAL SHIFTS):

• 6 AM - 3 PM
• 7 AM - 4 PM
• 8 AM - 5 PM
• 9 AM - 6 PM
• 10 AM - 7 PM
• 11 AM - 8 PM
• 12 PM - 9 PM
• 1 PM - 10 PM
• 3 PM - 12 AM
• 5 PM - 3 AM
• 10 PM - 6 AM

Responsibilities
Be an active listener by managing all inbound communication channels including calls, live chats, and emails for customer inquiries, complaints, feedback and other product-related issues.
Help improves customer satisfaction by resolving inquiries quickly and providing accurate information.
Benefits

• EPF & Socso
• Annual Leave
• Medical Leave
• Engaging and Diverse Team - Join our customer service team that supports each other and share commitment, cultural and diversity celebration together.
• Free Transportation (Shuttle Van) - Travel back and forth to the office with no worries of the traffic.
• Opportunities for Growth - Be the best by continuous training, mentorship lead to potential to advance professionally.
• Quarterly Staff Recognition and Rewards - KPI incentives, awards and acknowledgments for the hard work.

Career Growth & Training Programs:

• Start from Executive to Manager by joining training, soft skills enhancement.
• Internal Job Program (IJP) opportunity for career growth within company to new roles at least 1 year if there is suitable position and passes the interview session.

Additional Benefits

• Staff Activities
• Training Provided
• Allowance Provided

Skills
Communication Skills Patience Time Management Problem-Solving Skills Empathy
Important Information
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