Customer Service Executive (based Subang Jaya & Shah Alam)
Shah Alam, Malaysia
Job Description
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Job Highlights
- Friendly Working Environment
- Attractive Package
- Better Career Advancement
- Act as the company gatekeeper
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer\xe2\x80\x99s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers.
- Resolve customer complaints via phone, email, mail, or social media.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Ensure charges and costs are updated correctly and provide accrual as and when required.
- A monthly update on profit and loss for services rendered.
- To carry out any other duties as instructed by superior from time to time.
- To perform any other duties as required by the Management from time to time.
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Attendance bonus
- Performance bonus
- Freight forwarding industry: 2 years (Preferred)
- Customer service: 2 years (Preferred)
- Sea Freight: 2 years (Preferred)
- Air Freight: 2 years (Preferred)
- English (Preferred)
- Malay (Preferred)
- Chinese (Preferred)
- Health insurance
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Job Detail
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Job IdJD895836
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationShah Alam, Malaysia
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EducationNot mentioned