Job Description

Job Benefits Basic could up to RM4000 (Based on Experience) Functional Allowance RM300 Fixed Shift Allowance RM350 Night Shift Allowance RM45 per shift Transport Allowance RM25 per shift Public Holiday - Double pay Dental or Optical Allowance RM400 per year Confirmation Bonus after 6 months probation RM500 EPF, SOCSO Job Responsibility Ensure highest standards of service delivery on personalised phone services to our customers Serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database Educate the customer about the products and services and directs them towards available resources for self-help Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating customer issues to the appropriate department Act on any required customer follow-up in accordance with Contact Centre internal guidelines and updates customer data into relevant systems accurately Maintain confidentiality of the customers and data at all times \xe6\x8e\xa5\xe5\x90\xac\xe5\x90\x84\xe5\x93\x81\xe7\x89\x8c\xe6\x8a\x80\xe8\x83\xbd\xe8\xaf\x9d\xe5\x8a\xa1\xef\xbc\x8c\xe8\x83\xbd\xe5\xa4\x9f\xe6\x8c\x89\xe7\x85\xa7\xe7\x9f\xa5\xe8\xaf\x86\xe5\xba\x93\xe5\x8f\x8a\xe6\x97\xb6\xe5\x87\x86\xe7\xa1\xae\xe5\x9b\x9e\xe7\xad\x94\xe5\xae\xa2\xe6\x88\xb7\xef\xbc\x8c\xe4\xb8\xba\xe5\xae\xa2\xe6\x88\xb7\xe6\x8f\x90\xe4\xbe\x9b\xe6\xa0\x87\xe5\x87\x86\xe6\x9c\x8d\xe5\x8a\xa1\xe3\x80\x82 \xe5\x8f\x97\xe7\x90\x86\xe5\xae\xa2\xe6\x88\xb7\xe7\x94\xb3\xe8\xaf\xb7\xe7\x9a\x84\xe4\xb8\x9a\xe5\x8a\xa1\xe3\x80\x81\xe5\xae\xa2\xe6\x88\xb7\xe6\x8a\x95\xe8\xaf\x89\xe7\x94\xb5\xe8\xaf\x9d\xe5\xb9\xb6\xe5\x87\x86\xe7\xa1\xae\xe8\xae\xb0\xe5\xbd\x95\xe6\x8a\x95\xe8\xaf\x89\xe5\x86\x85\xe5\xae\xb9 \xe5\x8d\x8f\xe5\x8a\xa9\xe6\x95\xb4\xe7\x90\x86\xe7\xbb\x84\xe5\x86\x85\xe5\x9f\xb9\xe8\xae\xad\xe7\xad\x89\xe8\xb5\x84\xe6\x96\x99\xe5\x92\x8c\xe8\xbe\x85\xe5\xaf\xbc\xe5\x88\x9d\xe7\xba\xa7\xe5\xae\xa2\xe6\x88\xb7\xe4\xbb\xa3\xe8\xa1\xa8\xe3\x80\x82 \xe5\xaf\xb9\xe4\xba\x8e\xe8\xb5\x84\xe6\x96\x99\xe5\xba\x93\xe5\x86\x85\xe6\xb2\xa1\xe6\x9c\x89\xe7\x9a\x84\xe9\x97\xae\xe9\xa2\x98\xe6\x88\x96\xe8\xb5\x84\xe6\x96\x99\xef\xbc\x8c\xe8\xae\xb0\xe5\xbd\x95\xe9\x97\xae\xe9\xa2\x98\xe5\x86\x85\xe5\xae\xb9\xef\xbc\x8c\xe4\xb8\x8a\xe4\xba\xa4\xe5\x80\xbc\xe7\x8f\xad\xe7\xbb\x8f\xe7\x90\x86\xe5\x8a\xa9\xe7\x90\x86\xe8\xbd\xac\xe9\x80\x81\xe4\xb8\x9a\xe5\x8a\xa1\xe7\xbb\x84\xe3\x80\x82\xe5\x8f\x8a\xe6\x97\xb6\xe5\x87\x86\xe7\xa1\xae\xe6\x94\xb6\xe9\x9b\x86\xe7\xa7\xbb\xe5\x8a\xa8\xe4\xb8\x9a\xe5\x8a\xa1\xe4\xbf\xa1\xe6\x81\xaf\xef\xbc\x8c\xe5\x8a\xaa\xe5\x8a\x9b\xe5\xad\xa6\xe4\xb9\xa0\xe7\xa7\xbb\xe5\x8a\xa8\xe4\xb8\x9a\xe5\x8a\xa1\xe7\x9f\xa5\xe8\xaf\x86\xef\xbc\x8c\xe5\x8d\x8f\xe5\x8a\xa9\xe6\x94\xb6\xe9\x9b\x86\xe5\xae\xa2\xe6\x88\xb7\xe9\x9c\x80\xe6\xb1\x82\xe4\xbf\xa1\xe6\x81\xaf\xef\xbc\x8c\xe5\xaf\xb9\xe6\x9c\x8d\xe5\x8a\xa1\xe5\xb7\xa5\xe4\xbd\x9c\xe6\x8f\x90\xe5\x87\xba\xe6\x94\xb9\xe8\xbf\x9b\xe6\x84\x8f\xe8\xa7\x81\xe3\x80\x82 \xe4\xbd\xbf\xe7\x94\xa8\xe5\xa4\x9a\xe6\xb8\xa0\xe9\x81\x93\xe6\x96\xb9\xe5\xbc\x8f\xef\xbc\x88\xe5\xa6\x82\xe7\x94\xb5\xe8\xaf\x9d\xe3\x80\x81\xe7\x9f\xad\xe4\xbf\xa1\xe3\x80\x81\xe9\x82\xae\xe4\xbb\xb6\xe7\xad\x89\xef\xbc\x89\xe4\xb8\x8e\xe5\xae\xa2\xe6\x88\xb7\xe8\xbf\x9b\xe8\xa1\x8c\xe6\xb2\x9f\xe9\x80\x9a\xef\xbc\x8c\xe8\xbe\xbe\xe5\x88\xb0\xe6\x9c\x8d\xe5\x8a\xa1\xe6\x88\x96\xe9\x94\x80\xe5\x94\xae\xe7\x9b\xae\xe7\x9a\x84\xe3\x80\x82 \xe5\x81\x9a\xe5\xa5\xbd\xe7\x94\xa8\xe6\x88\xb7\xe7\x9a\x84\xe5\x92\xa8\xe8\xaf\xa2\xe4\xb8\x8e\xe6\x8a\x95\xe8\xaf\x89\xe5\xa4\x84\xe7\x90\x86\xef\xbc\x8c\xe5\x81\x9a\xe5\xa5\xbd\xe7\x94\xa8\xe6\x88\xb7\xe7\x9a\x84\xe9\x9a\x9c\xe7\xa2\x8d\xe7\x94\xb3\xe5\x91\x8a\xe4\xb8\x8e\xe6\xb4\xbe\xe5\x8d\x95\xef\xbc\x8c\xe6\x80\xbb\xe7\xbb\x93\xe5\x8f\x8d\xe9\xa6\x88\xe7\x94\xa8\xe6\x88\xb7\xe7\x9a\x84\xe5\xbb\xba\xe8\xae\xae\xe4\xb8\x8e\xe6\x84\x8f\xe8\xa7\x81\xe3\x80\x82 Job Requirement SPM + 5 years of working experience Diploma + 2 years of working experience Degree Fresh are welcome to apply Able to work Rotational Shift (24/7) Mandarin Speaking will be added advantage Good communication in English Support Voice (Inbound Call) Only shortlisted candidates will be notified.
Since its inception in 2003; Asia Recruit has always sets its sights to being a go-to-global recruitment player both in Permanent and Contracting Businesses, Temporary Staffing and International Recruitment Services. Being a brand of the Will Group in 2016 has catapulted Asia Recruit closer to that vision. We now have the capabilities to extend our recruitment services together with our reputable sister companies across the region. Having received various industry accolades - amongst which as one of the Top 10 Recruitment Agencies in Malaysia by Top 10 Malaysia Magazine as well as being nominated for being The Top Recruitment Brands in Malaysia by HR Hub in 2020 - our team of highly motivated, capable, focused and passionate recruiters aim at delivering top notched services to clients and candidates alike. Our clients\xe2\x80\x99 list ranges from Local, to Public Listed Companies, to Multinational Companies across a variety of industries: \xe2\x80\xa2 Shared Services \xe2\x80\xa2 Telecommunication \xe2\x80\xa2 Insurance, Finance & Banking \xe2\x80\xa2 Manufacturing & Heavy industries \xe2\x80\xa2 Logistics \xe2\x80\xa2 FMCG \xe2\x80\xa2 Information Technology \xe2\x80\xa2 Oil & Gas \xe2\x80\xa2 Retail Apart from Malaysia; our candidates have been successfully placed in countries such as Singapore, Indonesia, Brunei, China, Hong Kong, Cambodia, Vietnam, Papua New Guinea, Norway, Qatar, Saudi Arabia and United Arab Emirates. Want to learn more about Asia Recruit? Check us out at http://www.asiarecruit.com.my
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent