Job Description

CSS Food & Beverages Hiring! Full Time Customer Service Executive in Selangor, Earn up to MYR 3,800 - Ricebowl
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Customer Service Executive
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MYR2,800 - MYR3,800 Per Month
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Fresh Graduates
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Posted 2 hours ago o Closing 19 Jan 2026
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Requirements
Qualifications & Experience:

• Minimum SPM or Diploma in any field or equivalent.
• Ideally minimum 1 years' experience in a similar position would be value added.

Skills:

• Good communication skills.
• Good written and verbal communication in English, Malay and Chinese.
• Basic Microsoft Office knowledge.
• Well manage stress and tight deadlines.

Responsibilities

• Responsible for acting as a liaison between customers and companies.
• Work well with customer service manager to ensure proper customer service is being delivered.
• Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.
• Update and key in customers' order.
• Identify and match caller needs to ensure customer service standards are meet.
• To act as gatekeeper.
• Cancellation of sales return, empty return and invoice cancellation (for warehouse JD).
• To provide courteous and effective telephone assistance to customers.
• To handle customers complaints and enquiries.
• Stock take on every end month.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• To carry any other duties, responsibilities and assignment wherever required, directed or instructed by superiors.

Benefits

• Yearly bonus & increment
• 5 working days
• Medical benefit

Skills
Customer Service Communication Skills Problem Solving Product Knowledge (Wines & Spirits Soft Drinks) Order Processing
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Skills Required