Customer Service Executive
Bukit Bintang, Kuala Lumpur, Malaysia
Job Description
- Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U/Diploma
- Fresh graduates are encouraged to apply.
- Have knowledge of customer service principles and practices
- Possess good interpersonal and communication skills
- Understand basic operation of computer software applications
- Fast learner and self-motivated
- Team-oriented and service minded
- Ability to multi-task, prioritize and manage time effectively
- Proficient in English and Mandarin as this role required to liaise with Mandarin speaker clients
This Customer Service Executive will be required to manage incoming calls and live chat from customers in relation to online products and services.
- To deal directly with customers by phone, email, live chat, and social media.
- To resolves product or service problems by clarifying and understanding customer\'s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- To ensures and provides quality service to both internal and external customers.
- To maintain customer records by updating account information.
- Record details of inquiries, comments, and complaints.
- To compile reports on overall customer satisfaction.
- Contributes to team effort by accomplishing related results as needed.
- To complete any other tasks assigned by the management from time to time.
- Annual leave and sick leave
- Bonus
- KWSP and SOCSO
- Medical Coverage
- Career Progression opportunities
- 5 Working Days
- Training Provided
- Allowance Provided
Ricebowl
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD966873
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationBukit Bintang, Kuala Lumpur, Malaysia
-
EducationNot mentioned