Job Description

JOB VACANCY

POSITION -CUSTOMER SERVICE EXECUTIVE

LOCATION- BUKIT TINGGI, KLANG

SALARY -RM 2000-3500

Responsible for liaising with both internal & external customers, suppliers and Agents regarding Freight shipments/bookings. Handle customers through various channels - incoming phone calls, email, Wechat, Whatapps, walk-in Identify customer needs and ensure clear communication to related internal departments Sourcing rate from vendor/supplier/carrier Work out the quotation and sourcing cost from vendor based on customers' requirements or shipment incoterms Prepare respective documents for internal need. To create new customer profile by requesting documents from customer such as SSM and audited finance report. Ensure sanction checked by HR and print out all the relevant documents to seek for top management approval before email for MDM creation Ensure all the related documents/information is appropriate to initiate the shipment and carry out logistics work such as POL, POD, hs code, commercial invoice, packing list, Form E/COO, cargo weight, cargo dimension, custom restriction (permit/duty or SST), bill of lading, air way bill, photo of the cargo and etc. Communicate with sales and/or customers to identifying most suitable transport and the acceptance of the quotation Carry out logistics work: Submit shipping instruction to carrier Prepare LOI/LOA to carrier on behalf of customer Prepare ROT for haulage arrangement Prepare DO for trucking arrangement Prepare house BL Submit K4 manifest (import) Send pre alert to respective agent Tracking and communicating shipment status with POL agent, follow up with carrier for NOA & invoice for EDO releasing Request invoice from vendor/carrier in order to proceed payment for cargo releasing purposes Co-ordinate with warehouse, inventory and haulage for incoming and deliveries Prepare customer invoice and update internal system for COST & REVENUE Managing custom clearance procedures such as Follow up CIDB approval CIDB physical inspection Clarification on import/export restruction base on HS code & catalog provided Monitor and checking shipment delivered on time with providing POB from vendor to client Resolving issues including discrepancies and delayed departure/arrivals, custom release Send SOA and monitor payment settlement Handle customers' complaints timely, take lead with related internal departments to ensure on time closure/update of complaints Submit reports which require by top management. Other ad hoc duties assigned. Familiar with Northport & Westport system.

Requirements

Proven customer support experience Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritise, and manage time effectively Ability to work independently & to carry out assignments to completion within parameters of instructions given & standard accepted practices.
Email resume to SHUEAGENSI@GMAIL.COM

AGENSI PEKERJAAN NS SHUE SDN BHD.

Job Type: Full-time

Pay: RM2,000.00 - RM3,500.00 per month

Work Location: In person