Job Description

?? Customer Service Executive (Cantonese Speaker) ??, ?? up to MYR 4,500, Pacific Enterprise Solutions WP Kuala Lumpur ????? - Ricebowl
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Customer Service Executive (Cantonese Speaker)
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MYR4,000 - MYR4,500 Per Month
KL City,
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Posted 4 hours ago o Closing 12 Jan 2026
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• Possess a Secondary/SPM/'O' Level certificate.
• Minimum of 2 years of relevant experience in a customer service role.
• Demonstrated proficiency in Cantonese, Mandarin and English (written and spoken) to effectively communicate with diverse customer base.
• Excellent customer service skills with a focus on providing exceptional support and building rapport with customers.
• Strong communication skills, including active listening, clear articulation, and professional writing, to effectively address customer inquiries and concerns.
• Proven problem-solving abilities to identify, analyze, and resolve customer issues efficiently and effectively.
• Ability to handle conflict and difficult situations with professionalism, empathy, and a focus on finding mutually agreeable solutions.
• Strong interpersonal skills to build and maintain positive relationships with customers and colleagues.
• Demonstrated empathy and understanding towards customer needs and concerns.
• Must be willing to work onsite in Megan Avenue 2, Kuala Lumpur.

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• Provide exceptional customer service to Cantonese-speaking customers via phone, email, and chat, addressing inquiries and resolving issues promptly and professionally.
• Act as the primary point of contact for Cantonese-speaking customers, ensuring clear and effective communication throughout the customer journey.
• Investigate and resolve customer complaints and concerns, escalating complex issues to senior team members as needed, while maintaining ownership of the resolution process.
• Document all customer interactions and resolutions accurately in the company's CRM system, ensuring data integrity and providing valuable insights for service improvement.
• Collaborate with other departments, such as sales and technical support, to address customer needs and ensure a seamless customer experience.
• Identify and analyze customer feedback to identify trends and areas for improvement in products, services, and customer support processes.
• Contribute to the development of customer service training materials and knowledge base articles in Cantonese to enhance the team's ability to support Cantonese-speaking customers effectively.

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• Annual Leave
• EPF
• Medical Claim
• Medical Leave
• SOCSO

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• 5 Working Days
• Training Provided
• Allowance Provided
• EPF / SOCSO / PCB
• Medical Insurance
• Annual Leave
• Medical and Hospitalisation Leave

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Cantonese Language Proficiency Customer Service Communication Skills Problem Solving Active Listening Conflict Resolution Interpersonal Skills Empathy

Skills Required