Job Description

ABOUT US

The ShopBack Group is Asia-Pacific\'s leading shopping, rewards, and payments platform, serving over 40 million shoppers across ten markets.

Driven by the vision to become the world\'s most rewarding way to shop, ShopBack is dedicated to saving members money and time, while delivering delightful experiences with every purchase. The platform also enables merchants and brands to engage with their members in a cost-effective manner.

Founded in 2014, ShopBack now powers over US$3.7 billion in annual sales for over 15,000 online and in-store partners, with over half a million transactions happening via the platform daily. In 2022, ShopBack expanded its offerings into the realm of financial services with the launch of ShopBack Pay and PayLater - providing members with responsible and convenient payment options at checkout, while empowering partners with more ways to engage potential customers.

From handling general inquiries to resolving customer disputes, we address every issue promptly and effectively to ensure every customer returns like a boomerang! You will play an integral role in ensuring that every customer is satisfied and their feedback is heard.

Responsibilities

• The first point of contact in addressing queries promptly and effectively.
• Managing our onsite feedback form.
• Listen to feedback, process the information, and deliberate a best-response in line with the team\'s business objectives.
• Assist the rest of the local operations team in fulfillment, business process optimization, due diligence, and strategic partnerships.

• MUST: Professional working proficiency in spoken and written Cantonese as this role will be supporting the Hong Kong market
• Prior experience with customer service/support services is a plus
• Fresh graduates are welcome to apply
• Strong interpersonal and communication skills - both written and spoken
• Empathetic, yet business-oriented, and able to think and respond on your feet at the same time
• A strong will to learn and adapt to rapidly changing environments. Some customer service, PR, sales and/or business operations background may help
• And most importantly, a genuine heart to help solve our customers\' problems!
• This is a 6-months contractual role, renewal/permanent conversion is subject to performance.
• Working arrangement: Monday to Friday, regular office hours, hybrid WFO/WFH.

ShopBack