Mohon Penerangan Kerja Kelayakan We would love to hear from you if...
SPM/ 'O' Levels or higher/ Preferably Diploma qualification and above
Fresh graduates are encouraged to apply
At least 1 year of experience in E-Commerce, Business Administration and/or Marketing would be a big advantage
Good organization, attention to detail, good time management and takes initiative
Excellent interpersonal and communication skills
Proficient in English & Mandarin & Cantonese, both written and verbal
Proficiency in MS Office including Word and Excel
Able to work shifts (including weekends, and public holidays)
Shift Working Hour:
A: 07:00~16:00 B: 10:00~19:00 Tanggungjawab The Customer Service Executive is responsible for providing exceptional customer service and onsite assistance. You must be an expert in online platforms used to conduct digital sales or conversions on a website. Your responsibilities are to achieve goals like improving user experience, increasing website traffic and sales, and developing brand loyalty.You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience. Responsibilities
You will deliver excellent customer service and manage the needs of our customers through our communication channels (phone, email, and chat)
Liaise with both internal and external parties for daily operation to enhance workflow efficiency and work process improvements
Document and classify interactions and issues accurately in the appropriate systems
You will be accountable for meeting individual (KPIs) and team goals
Perform ad-hoc tasks and projects as assigned
Manfaat
Private Medical Insurance
Annual Leave: Starting at 12 days per year, increasing by 1 day for each year of service, up to a maximum of 20 days.
Travel Leave: 3 dedicated days per year.
Other Benefits for OP/CS
Work Equipment: Company-provided MacBook.
Kemahiran Customer Service Customer Support Problem Solving Cantonese Language Proficiency Conflict Resolution Communication Skills Peringatan Penting Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.