Job Description

Job Responsibilities:

Process and acknowledge customer purchase orders accurately and promptly. Ensure all delivery documentation (COA, SDS, DO, Invoice, packing list) is complete. Respond to customer inquiries on stock and delivery. Handle and escalate customer complaints, including quality and delivery issues. Coordinate with internal teams, warehouse and forwarders on shipment activities (import/export). Monitor and track deliveries to ensure on-time performance. Manage export/import documentation and compliance (L/C, shipping documents). Work with suppliers and forwarders on delivery follow-ups. Maintain inventory records in SAP and ensure FIFO principles are followed. Develop and improve SOPs in line with ISO standards. Support the Customer Satisfaction Survey and maintain good customer relationships. Comply with EHS policies and promote safe working practices. Perform ad-hoc duties and ensure regulatory compliance.

Skills and Knowledge:

A bachelor's degree in customer service, supply chain or any related disciplines. At least 2 years of working experience in shipping industry or any related field. Working knowledge of shipping protocol or import/export procedures is an advantage. Positive attitude, polite and cheerful character. Strong communication. Able to meet the tight deadline.
Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM6,500.00 per month

Benefits:

Flexible schedule Free parking Health insurance Work from home
Education:

Bachelor's (Preferred)
Experience:

Customer Care Specialist: 3 years (Preferred)
Work Location: In person