Job Description

?? Customer Service Executive / Customer Service Officer ??, ?? up to MYR 3,100, Yu Home Solutions Johor ????? - Ricebowl
e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-73b57a06>
Customer Service Executive / Customer Service Officer
??
MYR2,800 - MYR3,100 Per Month
,
??????????
Posted 21 hours ago o Closing 1 Jan 2026
??????????
??
??
????
????

• Taman Mount Austin Johor Bahru Johor Malaysia 81100

????
????

• Diploma or Degree in any field.
• 1-3 years of experience in customer service, call centre, or e-commerce support (fresh graduates encouraged to apply).
• Excellent command of English and Mandrin (Bahasa Malaysia is an advantage).
• Strong interpersonal and communication skills with customer-centric mindset.
• Able to work rotational 12-hour shifts, including weekends and public holidays.
• Familiarity with CRM or CX systems (e.g., HubSpot, Sleek Flow) is a plus.
• Strong problem-solving skills and attention to detail.

????
Customer Support & Communication

• Handle customer inquiries via phone, email, live chat, and social media.
• Provide accurate information on products, order status, delivery timelines, and aftersales services.
• Manage customer complaints, service recovery cases, and warranty requests promptly and professionally.
• Record and update all customer interactions in the company's CRM system (e.g., HubSpot, Sleek Flow).
• Maintain a consistent and professional communication tone aligned with Yu Home's brand values.

Order & Aftersales Management

• Coordinate with the Operations and Logistics teams on order fulfilment, delivery tracking, and issue resolution.
• Monitor product returns, exchanges, and warranty claims to ensure timely follow-up and completion.
• Assist in customer onboarding, including product setup or guidance (if applicable).

Quality & Process Excellence

• Adhere to established SOPs and quality standards for customer service.
• Contribute feedback to improve workflow, tools, and customer journey touchpoints.
• Support continuous improvement initiatives within the CX department.
• Track and achieve individual KPIs (response time, CSAT score, case resolution, etc.).

Team Collaboration

• Work closely with the CX Manager and fellow agents to ensure full coverage (12/7 operation).
• Participate in regular training, team meetings, and performance reviews.
• Provide input for process documentation and CX system optimization.

??

• Attractive salary package with monthly performance-based incentives
• Long-term career development opportunities with a fast-growing regional brand

Skills Required