Job Description

Job Scope:

Provide professional customer support. Respond promptly to customers' needs and inquiries. Acknowledge and resolve customer feedback and concerns. Demonstrate strong follow-up skills with customers. Communicate and coordinate effectively with the team and management. Ensure overall customer satisfaction. Collect customer feedback and satisfaction levels to support continuous improvement. Provide input on the efficiency of operations and customer service processes.

Job Requirements:

Fresh graduates are welcome to apply. Strong and effective communication skills. Customer-oriented and passionate about delivering excellent service. Ability to remain calm and professional when handling difficult customers. Proficient in using computers and digital tools.

Working Hours:

Monday - Friday: 9.00 AM - 5.30 PM

work from office

Saturday - Sunday: 8.30 AM 5.30 PM

work from home/location

Off day:

Tuesday & Public Holiday

Job Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

Free parking Health insurance Maternity leave Opportunities for promotion Professional development
Application Question(s):

Can you commit to the working hours required for this position? Please state your salary expectation. (RM2,000-RM2,500)
Experience:

Customer service: 1 year (Required)
License/Certification:

driving license (B2 / D) and self transport (Required)
Work Location: In person