Job Description

Mix of fresher and experience profile with customer service aptitude skills SPM and above on educational qualification Possess strong communication skills, including the ability to converse, read and write (type) effectively in the native language or language in which services are to be provided Ability to converse, read and write effectively in English is an added advantage Ability to multitask, detail oriented and possess good problem-solving skills Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers Passionate in helping to resolve customer issues / queries and complaint handling A team player who thrives in a fast paced, dynamic environment A self-starter who is able to work independently and under minimal supervision Willing to work in a 24 hrs x 7 days shift work (including weekends and public holidays) Good computer skills including the ability to navigate and use multiple windows Digital & Live Chat In addition to Minimum Hiring Criteria for Voice Personnel: Prior experience in handling Social Media or familiar with Social Media Able to determine the problem/sentiment of each interaction and responds professionally Good typing speed & accuracy Excellent writing skill Job Types: Full-time, Permanent Salary: RM2,025.00 per month Benefits:

• Health insurance

• Day shift
• Early shift
• Rotational shift

• STM/STPM (Preferred)

• Customer Care Specialist: 1 year (Preferred)

• English (Preferred)
• Bahasa (Preferred)