Job Description

EVA Global is the leading electric vehicle managed services provider committed to maximizing the reliability, availability and accessibility of your charging network. We are the industry\'s partner of choice for maximizing charger uptime and utilisation. With our API-first technology platform, EVA Global offers an end-to-end charging solution, from multi-lingual end-user support and ad-hoc payment capabilities to complete infrastructure management services, including commissioning, network monitoring and field service orchestration. Headquartered in Finland, EVA Global has offices in Spain, Portugal, Germany, Malaysia, and USA (United States of America), serving 60+ partners in three continents. The company comprises more than 380 employees, and we continue to grow. The company currently maximises the uptime and availability of 400K+ partner charge points, solving 100K+ monthly cases, serving 2.55M+ EV drivers in 30+ languages and countries in Europe, North America, and the APAC region. To support our growth, we are looking for an experienced Customer Service Executive (English speaker for ANZ, UK & USA) to join our operational team in Kuala Lumpur, Malaysia. You will join our diverse team of EV experts to support staying the leading customer service provider in the E-mobility. Responsibilities: As a first point of contact to communicate with our customers. Handle enquiries and complaints via telephone, email, chat and social media. Ensure cases are solved within agreed SLA. Identify and escalate issues to relevant team. Document/update all the customers and cases\' information into ticketing system. Working alongside the contact center team leader, contact center team manager, contact centre manager, HR manager, training & quality manager, customer success team, academy leader and Operational IT. Compliance quality, operational and HR processes. Consistently share the voice of customers and feedback to the team leader. Adhoc contact center related tasks as assigned. Requirements: Excellent written and verbal ENGLISH and Malay skills. Additional language is a plus. This position will be mainly covering Australia, New Zealand, APAC, UK and USA market. It is an advantage if you used to study or work in Australia, New Zealand, UK or USA. Prefer minimum of 2 years\' experience in Contact Center / Customer Service / Helpdesk experience. Fresh graduate is welcome. Training will be provided. Minimum Diploma and or equivalent are encouraged to apply. Cars and Electric Vehicles lovers. Able to work independently while still making sure to stay part of the team. A team player. Familiar with Microsoft 365. Must be able to handle multiple projects and effectively manage different timelines. Must be an assertive team player with high energy to work in fast-paced environment Ability to work on shifts to cover 24x7x365, during weekends and public holidays. This is a contract position for 1 year with the chance of converting to permanent status. Office location: Pavilion KL. EVA Global is an equal opportunity employer. We do not tolerate any forms of discrimination on the basis of race, color, religion, marital status, age, national origin, ancestry, gender, sexual orientation, identity, or expression. We are proud to have an exceptional multicultural team and all matters relating to employment are based on merit, competence and ethics.

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