Customer Service Executive (english/bahasa Malaysia/mandarin Speaker)

Petaling Jaya, Selangor, Malaysia

Job Description


  • Required language(s): English & Bahasa Malaysia (Ability to speak in Mandarin will be an added advantage).
  • Minimum 1 year of working experience in the service industry will be an added advantage for this position.
  • Fresh graduates who are interested to start their career in a call center are also encouraged to apply - Full Training Provided
  • Applicant must be willing to work on rotational shifts and off day
  • Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest and 5 days a week working.
Responsibilities
  • Handling all inbound calls/Chats/emails pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company\'s products
  • To exceed customers expectation in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.
Benefits
  • 5 working days in a week
  • EPF & SOCSO
  • Sick leave
  • Annual leave
  • Rest & relax area (pool & foosball table, etc.) Gym and shower facilities.
  • Quarterly staff recognition and appreciation
  • Stage: Customer Service Executive
Senior Customer Service Executive
Team Leader
Senior Team Leader
Assistant Manager
Manager
Senior Manager * IJP - Internal job program. Opportunity to transfer to the candidate\'s favourite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.Salary Package: Basic + KPI Allowance + Shift Allowance for Shift Based & OT is claimableAdditional Benefits
  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Annual Bonus
  • Medical Insurance
  • Training Provided
  • Allowance Provided
  • Performance Bonus
  • Overtime Pay
  • Company Trip
  • 5 Working Days
  • Flexible Working Hours
  • Staff Meal
  • Staff Discount
SkillsFluency in English Bahasa Malaysia and Chinese Customer Relationship Management Problem-Solving Skills Empathy and Patience Multitasking Active ListeningImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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Job Detail

  • Job Id
    JD1068372
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, Selangor, Malaysia
  • Education
    Not mentioned