Job Description

Our client is a subsidiary of a Hong Kong public listed company and a China state-owned company is a one-stop logistics solutions provide which include Freight Forwarding (which covers customs clearance and haulage), Project Logistics, Contract Logistics, Cross-Border e-Commerce Logistics and other services.They are currently looking for the right candidate to fill the following positionCUSTOMER SERVICE EXECUTIVE (Freight Forwarding)(Setia Alam, Shah Alam, Selangor)(Note: 3 vacancies- Customer Service for Air, Import and Export Freight Forwarding)Responsibilities:

• To be responsible for customer service functions in all modes of transportations;
• To work closely with Sales to handle customers operational requirements;
• To assist customers with shipment requirements in terms of booking shipment with slot owners/ocean carrier/co loader/truckers, etc.;
• To follow-up and monitor the process of shipments milestones;
• To ensure all emails are answered within the same day or within 24 hours;
• To be responsible for data entry and data updating in the operating system;
• To update AP/AR and to provide vendors' billing/invoices to Accounts Department for payment processes;
• To ensure mandatory documentations are files in the respective job with reference to the quotations;
• To meet KPI time frame for escalations to the next tier levels for unresolved issues;
• To monitor and ensure meeting departmental and individual KPIs;
• To handle customers enquiries promptly and resolve the issue in a timely manner;
• To maintain and to expand customers relationship to ensure high customer satisfaction level at all times;
• To maintain and to expand vendors relationships to ensure good vendors' support to the company at all times;
• To ensure the execution and enforcement of ISO 9001 policies, participate in internal and external audits;
• Any other task as assigned from time to time.

• Have a minimum of 2 years of relevant experience in the logistics industry.
• Possess at least Diploma or Bachelor/Degree in Logistics/Supply Chain Management or equivalent;
• Must be able to communicate effectively in Mandarin, English and Bahasa Melaysia. (Mandarin is mandatory as role required to deal with mandarin speaking clients)
• Candidate who hold a KEK certificate will be an added advantage.
• Good interpersonal and communication skills;
• 5-days week

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