Job Description

Heals was established to improve systemic efficiencies for patients, healthcare providers, health insurers, employers and governments around the world. We are the most established gateway to 24/7/365 world-class coordinated outpatient care. Our fully integrated online-to-offline platform streamlines all aspects of primary healthcare into one easy-to-use solution connecting patients to doctors, pharmacies, diagnostic laboratories, clinical-grade health trackers, As a Customer Service Executive, you play an extremely important part of the role by Fortune 500 and SME employers, and insurers. With strategic partners in the region, like global insurers Aetna, Prudential and Allianz, the region\xe2\x80\x99s network of healthcare providers like IHP and Acumed, leading regional pharmacy chains like Guardian Pharmacy and technology partners Google we continue to innovate to make a difference in healthcare.

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• As a Customer Service Executive, your role will be focusing on delivering excellence customer service and operational efficiency which includes but not limited to:
• Managing tele-consultations to ensure patients enjoy a seamless flow of services throughout the process which includes schedules, consultation, payment and customer supports.
• Monitoring incoming booking and ensure both patient and doctors able to go through tele-consultation by communicating through MyDoc platform, WhatsApp, Intercom or direct phone line.
• Administering medication packaging and delivery order with service provider
• Trigger payment transaction and assist patient when there is any inquiry arises
• Assisting doctor and patients with their queries on system functionality and escalate to technical team for any technical issue.
• Assist query in regards with Health Screening Programs, Follow-ups, Insurance Entitlement Verification and ad-hoc request
• Preparing various operation reports for management review

• Bachelor\xe2\x80\x99s degree in Business Administration, Customer Service or any equivalent courses
• Working experiences in any Healthcare Customer Services, Customer Support, Call Centre or TPA (Third-Party Administrator) environment will be added advantage
• Well versed with Microsoft Office: Excel, Words and Power Point Presentation.
• This role requires to be good at interpersonal skills, attention to details, customer oriented, team player and adaptive to swift changes based on business needs
• Fluent in English (Mandarin, Cantonese and Bahasa Melayu a plus)
• Able to work on swift or odd hours to support client from different region or time zone
• Possess own secured computer or laptop as this role will be working from home

• FULLY remote working arrangements
• Supportive team

Heals Healthcare