Customer Service Executive Import

Shah Alam, M10, MY, Malaysia

Job Description

Customer Service Executive

is responsible for managing end-to-end import logistics, including shipment coordination, customs compliance, and documentation. Ensures cost control, timely delivery, and smooth communication between suppliers, logistics providers, and internal stakeholders.

Job Responsibilities:



Coordinate import shipments, including scheduling, tracking, and ensuring timely delivery. Liaise with carriers, shipping lines, freight forwarders, and suppliers to negotiate rates and ensure efficient service. Manage and verify shipping documentation (e.g, bill of lading, certificates of origin, customs paperwork). Ensure compliance with local and international regulations, including customs, import controls, and trade compliance. Work closely with customs brokers to clear shipments and resolve any issues arising during customs processes. Stay updated on changes in import regulations and implement necessary process adjustments. Maintain accurate records of shipments, financial transactions, and stakeholder communications. Manage and control import-related costs, identifying opportunities for efficiency in shipping and handling. Prepare reports on shipping costs and collaborate with finance teams on budget management. Identify potential risks in the shipping process and develop solutions to prevent delays, including rerouting or alternative logistics providers. Resolve shipment-related issues, such as delays, damaged goods, or documentation discrepancies. Serve as the primary contact for suppliers, logistics providers, internal departments, and customers regarding shipments. Provide regular updates to stakeholders on shipment status. Perform ad hoc tasks as required.

Skills / Qualification:



Diploma or Degree in any field. In-depth knowledge of import regulations and compliance requirements. Proficient in shipping software, tracking tools, and documentation systems.. Excellent communication, negotiation, and stakeholder management skills. Effective problem-solving abilities to manage complex logistics challenges.

Working Location:


Lot 8, Jalan Sungai Kayu Ara 32/38, Section 32,Berjaya Industrial Park, 40460 Shah Alam, Selangor

Working Hours:


08.30am- 18.00pm (Mon-Fri)

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM4,500.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person

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Job Detail

  • Job Id
    JD1145892
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    34418.0 43581.0 USD
  • Employment Status
    Permanent
  • Job Location
    Shah Alam, M10, MY, Malaysia
  • Education
    Not mentioned