Customer Service Executive
Job Description
To deliver high level of professional communication with customer accordingly to Company guidelines. Assist customer in their inquiries by giving professional knowledge and service in order to achieve specified productivity and quality service standards.1. Answer incoming calls, attend to emails and reply to chats from customers regarding placing orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide accurate information.2. To process and maintain customers account and record accurately into the SAP system.3. To attend to and resolve queries/litigations from customers and internal employees; and closely follow-up till closure of case4. To receive and process orders from customers and internal employees via telephone and email and online ordering whenever necessary5. To handle escalation of any customer, complain with respective inter-department effectively and in timely manner6. To process all daily tasks according to Lyreco standard and procedures. Highlight any change requested from inter-department to the management team for approval7. To take responsibilities towards workflow requirement (process flow)8. Able to understand customer expectation and response to the customer professionally and efficiently9. All other ad hoc reasonable assignment assigned to you from time to time by the management
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Job Detail
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Job IdJD1035498
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohor, Malaysia
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EducationNot mentioned